Human Factors in Clinical Practice
A comprehensive 1-day course equipping healthcare staff with the cognitive and interpersonal skills needed to manage team-based clinical activities effectively and enhance patient safety.
Understanding Why Competent Professionals Make Mistakes
This course develops error-mitigation strategies and improves team collaboration to strengthen defences against adverse events. Grounded in aviation Crew Resource Management (CRM), the programme adapts proven non-technical skills directly to clinical contexts.
What You Will Learn
- Recognise how human error contributes to adverse clinical events
- Apply structured communication tools like SBAR in handovers
- Maintain situational awareness in high-pressure environments
- Manage stress and fatigue to reduce cognitive impairment
- Lead and follow effectively within multidisciplinary teams
- Implement practical error-mitigation strategies immediately
Who Should Attend
This course is designed for all clinical and non-clinical staff who contribute to patient safety outcomes.
Six Core Modules
Each module blends theory with practical exercises, clinical case studies, and interactive group work to build skills that transfer directly to your working environment.
The Science of Human Error
Understand why competent professionals make mistakes. Explore slips, lapses, mistakes, and violations through real-world clinical case studies.
Non-Technical Skills
Develop leadership, followership, and assertive communication skills that enable effective team-based clinical practice.
Situational Awareness
Learn to maintain a clear mental model in chaotic clinical environments and recognise when situational awareness is degrading.
Decision-Making Under Pressure
Apply clinical decision frameworks that improve diagnostic accuracy and treatment outcomes when time is critical.
Stress & Fatigue Management
Recognise the physiological and cognitive effects of stress and fatigue, and implement practical mitigation strategies.
Team Dynamics
Build high-performing clinical teams that work effectively across professional boundaries with shared mental models.
Choose How You Learn
We offer multiple delivery formats to suit your organisation's schedule, budget, and preferences.
Self-Paced E-Learning
Complete the course at your own pace through our interactive online platform.
Live Online Sessions
Join interactive virtual sessions with expert facilitators in real time.
In-Person Training
Attend at our UK training centre in Cheshire for an immersive learning experience.
In-House Bespoke
We come to your organisation and tailor the programme to your specific clinical context.
Ready to Equip Your Team with Essential Non-Technical Skills?
Get in touch to discuss how this course can be tailored to your healthcare organisation. No obligation, just a conversation about improving patient safety.